Techrite has a dedicated product support team who provides round the clock 24×7 support to our customers to ensure smooth and seamless functioning of the said product / solution
Service tickets are automatically generated for each request via email or phone or through our web based ticketing system
- 24×7 Single point of contact
- Ticket generation Email, Phone, Internet
- Expert Support with Root Cause Analysis
- A Searchable knowledge base
Customer can either send an email to firstname.lastname@example.org or login to our helpdesk portal www.support.techrite.co.in to submit an issue to the Helpdesk System. Customers are requested to assign a severity Level in the Body of the Email or Support request. If not the Support Engineer (“SE”) in consultation with the Customer will assign the severity level to the technical issue and the ticket. Once submitted a unique ticket will be generated from the Central Helpdesk system and a ticket number will be assigned to the particular technical problem. Customers can monitor the status of the ticket from the Auto Generated emails or from the user portal as and when there is any update on the Issue.